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Policies and Terms

All clients of Painted Pine Studios agree to abide to the following terms and policies: 

1:Quote Approval

Following your complimentary consultation (where we will discuss things such as color scheme, style/feel, working, etc), a custom quote will be created based on your design needs and quantities requested.  Your custom quote will be sent in a PDF and must be electronically signed within 72 hours.  Approval of your custom quote confirms that you are ready to move forward with Painted Pine Studios as your designer and you will be required to submit a 40% deposit to hold your space in our design calendar, this amount is deducted from your final total.

2:Deposit & Payments

The purpose of the 40% deposit is to confirm your space in our design calendar as well as to cover any design time on the initial design for your products.  All deposits are non-refundable once the design process has begun, however, deposits may be refunded if the client must cancel PRIOR to the beginning of the design process.  Deposits will be DEDUCTED from the final total for all work to be done, these deposits ARE NOT an additional charge and this will be reflected in the quote/contract.  Final payment must be provided at the time of proof approval, all final balances must be paid in full before any production/printing will begin.   Payments will be accepted via PayPal (with the use of a credit or debit card) or check, a $75 fee will incur for all returned checks.

3: Design & Proofing

Once your deposit had been received, the initial design process will begin.  During the design process, I will be checking in frequently to request additional information as needed and to ensure we are on track with the look of your invitation suite, guestbook design or other product and a proof will be provided for revision within 2-3 weeks from the beginning of the design process. 


From here we begin the revision process, your custom quote covers up to 4 revisions and we ask that ALL revisions be provided at one time to ensure we make the most out of both our time.  After each revision, a new proof will be submitted for approval, please ensure you take time to FULLY proofread each design to ensure no errors are sent to print.  We understand the proofing process may take some time to confirm all spelling and wording is exactly as it should be so we allow the client to take up to 48 hours to verify everything is accurate on their custom design.  A final proof will be provided following this process and will need to be approved with a digital signature prior to the printing stage. 

4: Printing & Delivery

Once designs are sent to print, there will be NO MORE changes permitted, if an error is caught by the client after designs are sent to print there will be an additional revision and printing charge required for those changes. Upon final approval, Painted Pine Studios is no longer responsible for any errors in grammar, spelling, punctuation, etc.  No refunds or discounts will be provided if any errors are found after printing has begun.  

Once I receive all items from the printers, I will check each item to ensure perfection and products will be packaged and shipped to your doorstep ready to send to your guests.  All products will be shipped either via UPS or USPS, shipping cost will be included in your custom quote agreement.  Painted Pine Studios is not responsible for lost, stolen or damaged products  due to carriers or shipping companies, Once the product leaves our studio we are not responsible for anything that may happen to your items.  All products are shipped with insurance included to cover the cost of shipping, and signature may be required at the discretion of the client and Painted Pine Studios.  

Local delivery is an option for those in the High Country area of North Carolina (Avery, Ashe, and Watauga County) at no additional cost, this option will be available at customer request and will not be assumed by Painted Pine Studios.  

*All custom orders are final and non-refundable!*
*Painted Pine Studios retains all copyright on any and all designs. Designs should not be duplicated, reproduced, sold or represented in any way without express permission from Heather Messer, owner and designer of Painted Pine Studios.  Painted Pine Studios will in no way create a duplicate design from another shop, designer or artist and does not condone plagiarism of another's work.  Painted Pine Studios retains the right to utilize designs for promotional means such as social media, web postings and gallery display.  Clients may request identifying information to be edited for privacy.